Dealer Management System

(SAP BizTalk Integration - Case Study )
As a leading automotive manufacturer, our client with its extensive dealer base saw a huge opportunity to provide seamless integration of dealer management systems with ERP and other internal systems. So, it turned to AG Technologies to develop an integration platform that would provide an EAI backbone for their internal systems and provide an extensible base for future integration requirements. This solution has significantly improved integration capabilities, reduced integration costs and improved access to information for decision makers.

Our client is one of the largest automobile manufacturers in Asia. It is ranked as the world’s fourth largest two- and three- wheeler manufacturer and the brand is well-known in over a dozen countries in Europe, Latin America, the US and Asia.


The Dealer Management System (DMS) is a system in place at the client’s dealer offices.
The system facilitates dealers to manage their day to day business in an effective way.
Important information is available on DMS like Enquiries, Daily retails, Supplier Invoices
and Opening stock. This information residing at the DMS is important information. The
DMS data needed to be transferred to the client’s SAP R/3 and BIW systems.


The solution details for the system were as follows:
• The DMS system relays information to the Integration server built on the Biztalk
EAI backbone via Web Services, FTP, Email, etc
• The integration server receives the data through the various ports (HTTP, FTP,
Email, etc) built using Biztalk and is mapped to the required formats using Biztalk
• The integration server built around the EAI backbone using Biztalk orchestrations
and adapters pushes the information to different systems such as SAP R/3,
databases, etc
• The integration server provided the following capabilities and  Use of powerful process orchestration capabilities to define and
implement complex pathways
• Ability to expose Biztalk orchestrations as Web services as well as call
Web services from within orchestrations
• Use of Health Activity Tracking functionality to identify and track the
status of an executing orchestration
• Use of Business Activity Monitoring (BAM) module for online tracking of

The Solution Benefits
 Improved decision making
 Improved access to information.
 Better response to new business needs.
 Reduction in data redundancies.

Technology and Tools:
The solution was built using the following technologies:
• Microsoft Windows Server 2003 Enterprise Edition
• Microsoft BizTalk Server 2004
• ASP.NET with .NET Framework 1.1
• BizTalk Adapter v2.0 for mySAP Business Suite
• Microsoft SQL Server 2000 Enterprise Edition
• Microsoft Visual Studio .NET 2003

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