The Market

Today the BPO firms talk of oscillating margins and it is all about adopting the right business model. In order to ensure sustained profitability and stabilized margins, the BPO firms need to build on a scale to accommodate business growth and volume. The challenge for the BPO industry is to show savings for the client on a consistent basis along with the quality of work done at lower costs. The BPO industry also faces growing competition from upcoming destinations like the Philippines, China, Mexico, Ireland, Canada, and the Czech Republic. However, countries like Philippines are starting to play catch-up because of the high technology content adopted in BPO services (i.e., clerical processing and administration) provided for the financial sector. To counter these challenges, the BPO industry needs to start selling management processes which are synergized with technology, The technology component of BPO will only increase as the industry moves from low-end services such as customer support and medical transcription to high end services--research and analytics, level 3 (and above) IT helpdesks, medical insurance processing, and media services.

Where we stand

AG Technologies have implemented document-imaging platforms, workflow systems and Data integration for BPO companies. AG Technologies solution to BPO has enabled significant cost savings, quality improvements, enabled storage and segregation of organization and business specific data at a centralized location where users can share their information and activities.

Our Service Offerings

Another technology investment that is often lacking is moving toward a standard technology integration environment by using service-oriented architectures. By simplifying integration, companies are able to more easily connect their systems to those of their offshore provider or captive center, as well as any other suppliers, regulatory agencies, or customers whose systems need to be integrated

• AG Technologies offer robust document management and workflow systems that will enable to track the progress of a transaction more easily, retrieve documents more quickly and allow for smoother handoffs between parties in the transaction process.

• AG Technologies offers a Communication and Collaborative Portal for BPO companies that web enables their employees to become more productive by having secure, role-based access to key business data, with which to facilitate effective collaboration.

• The data integration solution by AG Technologies is used to migrate, consolidate, and synchronize data across multiple systems within the enterprise. In a similar manner, data integration technology is used to move data between enterprises and their service providers across corporate firewalls.

• The supply chain offerings help organizations manage information across the supply chain efficiently resulting in the optimization of resources, reduced inventory levels, and improved customer service.

• We also offer implementation, consulting, and migration services for the SAP ERP package.